terms and conditions

Last updated: 30/04/24

These Terms and Conditions apply to all services provided by The Worry People. By booking or using our services, you agree to be bound by the terms outlined below.

1. services

We offer therapy, consultation, and supervision services. Sessions are conducted online unless otherwise agreed. You are responsible for ensuring a safe and private space to attend online sessions.

2. booking and payment

All appointments must be paid for in advance via our online booking system. Your booking will only be confirmed once payment is received.

3. cancellations and rescheduling

• Cancellations made more than 24 hours before your appointment will be refunded in full.

• Cancellations made within 24 hours of your scheduled appointment will not be refunded.

• At the therapist’s discretion and subject to availability, appointments may be rescheduled within the same calendar week at no additional charge. If rescheduling is not possible, the appointment will be treated as a cancellation.

• If you are late to your session, we may not be able to extend the time.

4. confidentiality

Everything discussed in therapy is confidential, except in circumstances where we are legally or ethically required to share information. This includes risk of harm to yourself or others, or if there is a safeguarding concern.

5. liability

While we take every reasonable care to provide a safe and effective service, The Worry People is not liable for any decisions you make as a result of our sessions.

6. contact

If you have any questions about these Terms and Conditions, please get in touch via hello@theworrypeople.com.