privacy policy

Last updated: 30/04/204

Your privacy is important to us. This policy outlines how we collect, use, store, and protect your data in line with UK GDPR requirements.

1. information we collect

We may collect and store:

  • Name, contact information (email, phone number, address)

  • Information you provide during sessions or assessments

  • Payment information (processed securely through third-party providers)

  • Technical data from website visits (e.g. IP address, browser type)

2. how we use your data

Your data is used to:

  • Provide therapy or consultation services, including via private insurance policies

  • Manage appointments and communication

  • Maintain clinical records as required by professional and legal standards

  • Improve our services and website performance (anonymised data only)

3. lawful basis for processing

We collect and process your data based on:

  • Contract (to provide the service you've requested)

  • Consent (e.g. for mailing lists, if applicable)

  • Legitimate interest (e.g. service improvement)

  • Legal obligations (e.g. safeguarding or insurance requirements)

4. how we store and protect your data

Your data is stored securely using encrypted systems. Access is restricted to those who need it for service delivery. We retain client records in accordance with professional guidelines (typically 7 years after service ends).

5. sharing your information

We will never sell or share your personal data with third parties for marketing purposes. We may share data:

  • With relevant professionals in the case of serious risk (see confidentiality in T&Cs)

  • With legal authorities if required by law

  • With IT or administrative support providers who are contractually bound to uphold data protection standards

6. your rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Correct any inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

7. contact

For any queries regarding your personal data or to exercise your rights, please contact:

Email: hello@theworrypeople.com